Clinical Applications Educator

JOB TITLE: Clinical Applications Educator

DEPARTMENT: Education
REPORTS TO: Director of Education
COLLABORATES WITH: Quality Department, Information Technology

POSITION SUMMARY:

The Clinical Applications Educator is responsible for onboarding, orientation, and ongoing education of clinical staff related to electronic medical record (EMR) systems and clinical applications. This role ensures staff are competent, confident, and compliant in documentation and system use by translating clinical workflows, regulatory requirements, and system functionality into practical, role-based education.

This position serves as a key liaison between Education, Quality, and Information Technology to support EMR implementation, optimization, adoption and ongoing updates/upgrades. While education is the primary function, the role also contributes to workflow validation, system improvements, and documentation standards to ensure alignment with hospice regulatory requirements and organizational best practices.

DUTIES AND RESPONSIBILITIES:

Onboarding and Orientation (Primary Focus)

Lead EMR and clinical application training during new employee orientation for all clinical disciplines
Integrate documentation standards, regulatory expectations, and workflow education into onboarding programs
Partner with Education leadership to ensure onboarding content aligns with current policies, processes, and system workflows
Support onboarding competency validation related to clinical documentation and system use
Provide remediation and additional support for staff requiring additional training post-orientation
Manage and respond to IT service tickets related to the EMR and clinical applications, including triage, end-user support, and coordination with Information Technology for resolution
Clinical Application Education and Training

Develop, deliver, and maintain role-specific training for EMR and clinical applications across disciplines
Create and update job aids, quick references, tip sheets, and instructional materials to support end users
Provide ongoing education related to system updates, workflow changes, and regulatory documentation expectations
Serve as a resource for clinical staff regarding documentation practices, workflows, and system functionality
Reinforce standardized documentation practices that support quality outcomes and regulatory compliance
EMR Optimization and Ongoing User Education

Support EMR implementations, upgrades, and system changes through training, workflow education, at-the-elbow support, and troubleshooting, including real-time support during go-live events to promote adoption and minimize disruption
Assist with workflow validation, user acceptance testing, and feedback collection from clinical staff
Collaborate with IT and Quality to ensure workflows are functional, efficient, and aligned with regulatory requirements
Collaboration with Quality and IT

Partner with the Quality Department to reinforce documentation standards, regulatory requirements, and audit findings through education
Collaborate with IT to understand system functionality, updates, and limitations to translate into practical training
Communicate workflow challenges, training gaps, and system issues to appropriate departments for resolution
Support initiatives related to quality improvement, compliance, and documentation accuracy
Workflow and Documentation Support

Assist in evaluating clinical workflows and identifying opportunities for improvement in documentation practices
Support standardization of workflows across teams through consistent education and training
Reinforce best practices that align with hospice regulations, Conditions of Participation, and organizational policies
Project and Program Support

Assist with planning and coordination of training related to EMR initiatives and organizational projects
Maintain documentation of training activities, attendance, and competency validation as required
Participate in interdisciplinary committees or workgroups related to EMR, education, and quality initiatives
Perform other duties as assigned in support of departmental and organizational goals

Qualifications:

Required:
Registered Nurse (RN) with active, unrestricted Texas license.
Minimum of 3–5 years of experience in a healthcare provider setting
Experience with electronic medical record systems and clinical documentation
Demonstrated experience in staff education, onboarding, or training of adult learners
Strong understanding of clinical workflows and documentation requirements
Effective communication, facilitation, and interpersonal skills
Ability to work collaboratively across departments and disciplines
Proficiency in Microsoft Office and learning platforms

Preferred:

Hospice, palliative care, or home health experience
Experience supporting EMR implementations or system transitions
Familiarity with regulatory requirements including Medicare Conditions of Participation
Experience developing training materials, job aids, or educational programs
Experience with learning management systems (e.g., Relias)
KEY COMPETENCIES:

Ability to translate complex clinical and technical information into clear, practical education
Strong organizational and time management skills with ability to manage multiple priorities
Problem-solving skills with a focus on workflow and user experience
Adaptability in a changing environment, particularly during system implementations
Commitment to education, quality, and continuous improvement