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Webinar Calendar:

6/23       5-Part Compliance Series: Compliance for Hospice Volunteer Staff

7/7         Case Management Within Hospices

7/14       Electronic Compliance eRules, Tools, Policies & Best Practices for Email, Internet, Mobile & Social Media Compliance

7/28       The 7 Elements of an Effective Compliance Plan

8/4         Federal Medicare Recertification: Survey Readiness: Before, During & After

8/11       So What Went Wrong? Top Hospice Survey Deficiencies & How to Avoid Them

8/25       3-Part Series: Social Workers & Chaplains: Beyond Emotional Support: We Are the Counselors!

9/1         3-Part Series: Hospice Billing: Part 1: Eligibility Requirements & Notice of Election

9/8         3-Part Series: Social Workers & Chaplains: Our Role in Pain & Symptom Management

9/15       3-Part Series: Hospice Billing: Part 2: Details of Medicare Claims Processing

9/22       3-Part Series: Social Workers & Chaplains: Stepping Up as Leaders in Ensuring High Level Interdisciplinary Psychosocial-Spiritual Care

9/29       3-Part Series: Hospice Billing: Part 3: Face-to-Face, Hospice CAP & Palliative Care

10/6       Working with the Challenging Volunteer: Coaching, Redirecting & Terminating

10/18    QAPI & HQRP: Differences & Similarities

11/3       Mistakes Happen! Cultivating Skills Necessary for Recovery

11/10    Targeted Risk Areas for Hospices & Compliance Strategies

12/6       Competency Programs for Hospices

12/8       Marketing in a World that is Consolidating:  Why Data is Your Best Tool!


FACE-To-Face Conferences, Meetings and Educational Events

Click on discipline for On-line Education for 12 hour In-service, Administrators, Nurses, Social Workers, Chaplains, Bereavement Coordinators, & Volunteer Coordinators


Sept. 22, 2016 Certified Hospice & Palliative Care Administrator (CHPCA) Prep Course - Registration Now Open
Feb. 24-26, 2017



Certified Hospice and Palliative Care Administrator Prep Course

September 22, 2016 in Austin, TX

This one-day course is designed to help prepare Hospice Administrators and Assistant Hospice Administrators take the national Certified Hospice and Palliative Care Administrator’s examination. It will provide a general overview of testing trends in hospice and palliative care administrations including leadership, ethics, operations, fiscal management, staffing, and compliance.  The curriculum is based on the content outline for the national exam and is meant for individuals with hospice administration experience.  

Target Audience
Experienced Hospice Administrators, Assistant Administrators 

  Early Bird REGISTRATION For the Prep Course (Save $25 until 7/30):

At the conclusion of this seminar, participants will be able to:

  • Recognize the objective, organization and structure of the Certified Hospice and Palliative Care Administrator’s test
  • Understand key ethics principles and how they relate to hospice operations
  • Understand the legal and practical aspects of human resource management for hospice agencies.
  • Engage in problem solving activities and conflict resolution
  • Understand common fiscal tools such as benchmarking, budgeting and fiscal deadlines
  • Incorporate continuity of quality and operational goals in daily operations.
  • Understand appropriate options for an administrator when adverse events happen.
  • Review organizational integrity and compliance by reviewing published industry standards and guidelines.
  • Describe test-taking tips and practical methods of preparing for the exam.

Teaching tools

  • Pre and post testing based on prior NHPCA tests
  • Question and answers
  • Case studies and Scenarios
  • Group interaction
  • Lecture
  • After Course Study Tools, and Materials
  • Download the Handbook
Member or Non-member:
Lunch Special Needs:
Attendee Name & Employer:
Email Address of Attendee:

Registering by Check? Download our payment form.

Location: 1108 Lavaca, 7th Floor Meeting Room 8:30-4:30 Accommodations

Shirley Z. Sommer a Certified Hospice and Palliative Care Administrator since it was initially offered in 2009 and a Certified Public Accountant of 30 plus years.  She has worked in the hospice field for 11 years including being an administrator and took the agency from an ADC of 7 patients to 75 patients within 3 years.  As a District Regional Director, she oversaw the administration of multiple hospice agencies within the State of Texas.  She has also been involved in the collection of hundreds of thousands of dollars of receivables considered uncollectible due to Medicare sequential billing issues before assuming chief financial officer for hospice operations with a large regional home care and hospice company.    Shirley currently owns her own hospice consulting business which specializes in helping hospices manage financial, regulatory, and patient coordination issues specific to hospice patients in nursing facilities.  Shirley has presented several times for the TXNMHO annual conference with exception reviews, and has also been asked by other hospice and related healthcare organizations to present on administrator educational topics.

Continuing Education offered for Texas Hospice Administrators, certificate of attendance offered as well. Texas and New Mexico Hospice is an approved provider of administrator training for Hospice and Home Health Agencies by the Texas Department of Aging and Disabilities(DADS).

Note: The test is for experienced hospice administrators.  We will be going over very advanced concepts used to manage hospices and team members in advance situations such as crisis situations. Find a Testing Location near you for after the prep course!

Cancelation policy: Refund minus $25 registration fee unti 9/19/16



the 2nd Annual Santa Fe CME Symposium - 8/13/16


This activity has been approved for a maximum of 5 AMA PRA CATEGORY 1 CREDITS(tm)


  • Ethics: Care Options for the Advanced Heart Failure Patient
  • Lung Transplantation: A Comprehensive Update
  • Advanced Heart Failure: Update on Current Options
  • Advanced Liver Disease: Update on Treatment and Transplantation
  • General Surgery: Multi-disciplinary Team Approaches to Rectal Cancer and Enhanced Recovery
    Through Multidisciplinary Teams
  • Medical Oncology Research and Surgical Oncology: 2016 and Beyond

SANTA FE, NEW MEXICO 877.259.3409
Ask for code: "Baylor" or "Baylor Healthcare"