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Webinar Calendar:

1/26/2017 Hospice 101:  The Basics for New Staff

2/2/2017   Hospice Manager Series:First, Do No Harm!  Critical Thinking for Managers

2/9/2017    Hospice Enforcement Trends:  Recent Decisions, Opinions & Other Guidance for the Increasing Scrutiny on Hospice

2/16/2017 Adding PEPPER to Your Hospice Compliance Spice Rack

2/23/2017   The Difficult Personality:  Ours, Those We Supervise, Patients & Families

3/2/2017  PEPPER Series: Adding Salt to Your PEPPER:  Spicing Up Day-to-Day Compliance
3/9/2017 HIS Update

3/14/2017  The New Hospice 101:  Preparing for & Responding to Hospice Audits

3/16/2017 Coaching & Guidance:  Ensuring Everyone Knows Where They Are Headed & How to Get There

3/23/2017  Board Fiduciary Duty of Care & Individual Liability

3/30/2017 Hospice Manager Series: Pull Your Weight!  Maximizing the Role of Everyone on the Team

4/4/2017 2017 ICD-10 Coding:  Revisions, Updates & Challenges

4/6/2017  Hospice Compliance:  Is It Documented?

4/13/2017 Compliance Investigations:  How to Prevent the Response from Making Things Worse                                                                
4/20/2017 Frontline Supervisor Series:   Exploring the Role of the Frontline Supervisor

4/27/2017  Focus on Volunteers: Multi-Generational Perspectives, Programming & Services

5/4/2017  Frontline Supervisor Series: Developing Staff & Managing Performance
5/9/2017  Recruiting & Hiring the Perfect “Fit”

5/11/2017 Hot Topics in Hospice Regulatory Matters

5/18/2017Competencies for the Heart of Hospice Care

5/25/2017 Compliance Series:
Part 1: Preparing for the Project: What We Need to Know for Success

6/1/2017Post-Acute Care Series:
Post-Acute Care & Integration for Hospice & Home Care

6/8/2017 Compliance Series:
Part 2:  Down to Work: Constructing the Framework

6/15/2017Post-Acute Care Series:
Value-Based Post-Acute Care Service for Hospice & Home Care: Key Strategic Considerations

6/22/2017 Compliance Series:
Part 3: Conducting Individualized Risk Assessments Establishing Audits Monitors

6/29/2017 Managing Your Costs Finding Efficiencies to Remain Relevant

7/11/2017          Project Management for Starting a Palliative Care Program        

7/13/2017 Compliance Series:
Part 4:The Final Touches: The Annual Review, the Link Between Performance and Compliance and Staying Current

7/20/2017Monitoring Employees’ Work-Related & Personal Social Media:  Why? How? Is It Legal & Ethical?

7/25/2017 Hospice Nursing Home Partnerships: Balancing Regulation with Quality

7/27/2017 Taking Counseling to the Next Level: Applying Techniques/Interventions to Challenging Situations

8/3/2017Hospice Billing Series:
Part 1:  Eligibility Requirements & Notice of Election

8/10/2017Participation in Bundled Payment Initiatives

8/17/2017 Hospice Billing Series:
Part 2:  Details of Medicare Claims Processing

8/24/2017 The Dos & Don’ts of Managed Care Contracting

8/31/2017 Hospice Billing Series:
Part 3:  Face-to-Face, Hospice CAP & Palliative Care

9/7/2017 GIP – Guidelines & Utilization Review

9/14/2017 Survey Series:
Assessing Your Regulatory Compliance Through Survey Readiness

9/21/2017  Serving the Under-Served in Your Community

9/28/2017 Survey Series:
Conducting a Mock Survey to Assess Compliance

10/5/2017 A Whole New World:  Defining the Role of Hospice Care in a Transforming Health Care System

10/12/2017 Survey Series:
Top Five Survey Deficiencies & How to Avoid Them

10/19/2017HIPAA Compliance:  What Every Hospice & Home Care Provider Needs to Know About Electronic Protected Health Information (ePHI) & Paper-Based Medical Records

10/26/2017 Healthcare Due Diligence:  The Who, What, Why & When

11/2/2017 Continuous Home Care Guidelines & Utilization Review

11/9/2017 Marketing:  Compliant Practices for Hospice & Home Health

11/16/2017 How to Improve HCAHPS Scores

12/5/2017 Hospice Quality – Comprehensive Assessment Tool, Public Reporting & Star Rating

12/7/2017  Honoring Veteran Program Partnerships

FACE-To-Face Conferences, Meetings and Educational Events

Click on discipline for On-line Education for 12 hour In-service, Administrators, Nurses, Social Workers, Chaplains, Bereavement Coordinators, & Volunteer Coordinators


Feb. 24-26, 2017 34th Annual Conference, @ the Omni Houston- REGISTRATION
Mar. 9, 2017 11 AM Webinar: GIP compliance (Free For Members)
Sept. 25-27 Weatherbee Boot Camp - Dallas- Co-sponsored by TNMHO



conference logo

The 34th Annual Convention of the Texas and New Mexico Hospice Organization

Feb. 24-26, 2017- Houston, TX

We are excited to announce that we will be holding our Annual Convention at the Omni Hotel in Houston on February 24-26, 2017, and we would like to invite you to join us in our celebration of our 34th Conference. Over 50 innovative hospice sessions covering everything from clinical, regulatory, leadership and psychosocial will be offered. We are expecting over 400 professionals in attendance again this year.

Register for the 2017 conference:

PGBA Workshop at the TNMHO Conference:

Palmetto GBA is pleased to announce our 2017 Hospice Workshop Series. These workshops are designed for hospice providers and their staff to equip them with the tools they need to be successful with Medicare billing, coverage and documentation requirements.

These workshops will provide insight for hospice agency staff at all levels; however, we suggest that providers who are new to Medicare or have new staff attend online learning courses for beginners offered at Basic billing and other online educational resources can be found in the Self-Paced Learning section by selecting the Learning and Education link under the Browse Topics option at the top of the page. During the workshop series, Palmetto GBA will provide information related to the most common errors identified through a variety of data analysis and some hints and tips on the reasons why these errors occur. Palmetto GBA’s ultimate goal is to have educated and astute providers who know how to accurately and skillfully apply the information they learn to their documentation and billing practices!

The following topics will be covered during the workshop:

Part I

  • Data Analysis
    • Length of Stay (LOS)
  • Screening New Patients for Hospice
  • Interdisciplinary Group (IDG) Member Roles
    • Medical Director
    • Nurse
    • Social Worker
    • Pastoral Counselor
  • Medical Review Program
  • Medical Review Top Denials
  • Dementia Patients

Part II

  • What You Need to Know for 2017
  • Data Driven Topics
    • Hospice Election Statement
    • Medicare Secondary Hospice Election
    • Transfer Requirements
    • Billing Dispute Resolution Requests
    • Comparative Billing Report (CBR)
  • CERT Program
  • Provider Enrollment Revalidation
  • eServices Online Provider Portal
  • Provider Resources/Self Service Tools
    • Secure eChat
    • Tools and Calculators
    • Social Media
    • E-Mail Updates
    • Hospice Basics Modules



WEBINAR: Minimizing Your Risk with General InPatient Admissions

March 9, 2017 11 AM Central

After the Office of the Inspector General (OIG) probes of hospice General Inpatient (GIP) admissions in 2011 and 2012, hospices have come under increasing scrutiny when providing this level of care. The 2011 OIG review found that 27% of hospices reviewed did not provide GIP to any of their Medicare hospice patients. In the 2012 OIG review of a random sample of 565 hospice GIP admissions, 31% were deemed inappropriate. Non-compliance was found in meeting admissions criteria, documentation, physician involvement, IDT oversight, and more. This webinar will provide tools for the effective management and documentation of GIP admissions.


  • Describe the OIG probes including audits from 2011 and 2012 GIP admissions.
  • Identify state and federal regulations governing GIP admissions
  • List the elements of a GIP contract
  • Develop a strategy for minimizing risks, including: admissions criteria and physician certification narrative; ongoing documentation; review of medications; plan of care; physician involvement; and prepayment review of GIP level of care
  • Take-Away Toolkit:
    • Knowledge of regulatory requirements impacting GIP admissions
    • GIP Audit Tool

This interactive webinar is designed for Administrators, Supervising Nurses, and RN case managers. At the completion of this webinar, hospice managers and the IDT will be able to identify hospice patients appropriate for GIP admission and utilize tools to assure reimbursement.

Free for Members, $45 non-members

Non-Members Sign up Here:

Name & Hospice
Email Address:


Weatherbee Resources

Hospice Regulatory Boot Camp
September 25-27, 2017 - Dallas, TX 


Weatherbee Resources has provided more than 55 Hospice Regulatory Boot Camps across the country since 2006. More than 3,500 hospice professionals, surveyors, consultants, and others have attended Weatherbee's two-day boot camps for in-depth, timely and relevant information related to hospice regulations, compliance challenges and managing hospice scrutiny. 

Hospices across the country utilize Weatherbee's Boot Camps for orienting new staff and for the on-going training of Executive Directors, Hospice Medical Directors and Team Physicians, Clinical Managers, Corporate Compliance Officers, QAPI Coordinators, the Interdisciplinary Group, and others.


Monday, September 25, 2017 at 8:30 AM
Tuesday, September 26, 2017 at 4:00 PM
Boot Camp | $625 

Optional 3rd day
Wednesday, September 27, 2017
8:00 AM to 4:00 PM
Specialty Topics for Hospice Professionals  |  $225


$189 per night + tax/fees
(Rate guaranteed to 9/1/17)
Omni Mandalay at Las Colinas
(800) 843-6664 or (972) 556-0800
Group Code: "Weatherbee Resources Inc"
Online Room Reservations 

Enroll in Omni's Select Guest Program and save in-room internet fees!


Omni Mandalay Hotel at Las Colinas 
221 East Las Colinas Blvd
Irving, TX 75039
Driving Directions 


Boot Camp Planners & Faculty: Heather Wilson, PhD, CHC, CEO; Joy Barry, RN, MEd, LNC, President; Carrie Cooley, RN, MSN, Chief Operating Officer; Physician Consultant; Howard Young, JD, Partner at Morgan, Lewis, & Bockius LLP; and Dewayne Sims, RPh, CPh, PRS, President, Sims Advisory Group.

Co-sponsored by Texas & New Mexico Hospice Organization.

An optional third day of presentations, Specialty Topics for Hospice Professionals, is being offered for 2017. This optional day covers QAPI and HQRP, LCDs and Assessment Tools, and PEPPER, and closes with a drill-down of ADRs, denials and audits and preparing clinical records in response.

CME: This Live activity, Hospice Regulatory Boot Camp, from 03/27/2017 - 12/13/2017, has been reviewed and is acceptable for up to 19.50 Elect5ive credit(s) by the American Academy of Family Physiciahns. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Nurses: Continuing education for nurses is provided by Relias Learning, LLC. Relias Learning is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation (ANCC). Nurses will receive approximately 10 contact hours for participation in the two-day Boot Camp and approximately 5 contact hours for participation in the optional third day Documentation activity.

Criteria for Judging Successful Completion: Participants will only receive CE credit if they sign-in and remain present for the entire two days of the conference. Partial credit will not be given. Once the conference is over, the participant will be required to complete an evaluation survey online. Once the participant completes the conference evaluation, a certificate will automatically generate for the participant to print.

CCB: The Compliance Certification Board (CCB) has approved this event for up to 19.2 CCB CEUs. Continuing Education Units are awarded based on individual attendance records. Granting of prior approval in no way constitutes endorsement by CCB of this program content or of the program sponsor.

The Hospice Regulatory Boot Camp meets the criteria for completion of Regulatory & Compliance Issues, a Level II Module of NHPCO's Manager Development Program (MDP).

Handout materials, continental breakfast, lunch, and morning and afternoon breaks included each day.

Register by Fax or Mail - 5% discount for sending two or more people from same organization (discount only available via faxed, mailed or phoned-in registration). Member of the Hospice Compliance Network? Check with us for even greater discounts! (Retroactive discounts cannot be applied)

 Registration link: